Personalized Assistance—We are Just a Call Away
If your financial situation has been affected by Hurricane Helene or Milton, our dedicated Member Assistance Program is here to provide personalized help. Whether you need loan payment assistance or have other account-related concerns, please do not hesitate to contact our member support team at 888-398-6287 or 888-698-7519. We are here to walk with you through every step.
In-Person Guidance—When You Need Us Most
Our goal is to keep as many of our branches open as possible, but safety is our top priority. Some locations may be temporarily closed, so please check our Branch Center and ATM locator for the most up-to-date hours and available services, as well as access to our vast shared branching network. If you would like to meet with one of our team members to discuss insurance checks or other immediate financial needs, scheduling an appointment will allow us to better prepare and assist you.
24/7 Digital Access for Your Convenience
We understand that managing your finances should be simple, even in difficult times. With our Mobile and Online Banking services, you can securely check balances, deposit checks, transfer funds, and pay bills anytime, anywhere. Services like Zelle® make it easy to send and receive money, and our Digital Wallet offers convenient, secure payment options for in-store, in-app, and online purchases.
Supporting the Community Together
At Credit Union 1, we are more than just a financial institution—we are a part of your community. In response to the devastation caused by Hurricane Helene and Milton, we are donating to local organizations providing emergency relief and supplies. In addition, we will match any donations made by our employees to amplify the collective impact. Together, we can help our communities recover faster and build stronger futures.
Stay Safe from Scams
Unfortunately, disasters like these often bring an increase in scams. Please be extra vigilant and protect your personal and financial information. Our Security Center offers tips on how to identify and avoid common scams, and we encourage you to review these resources.
We want you to know that we’re here to support you in every way possible, with empathy and understanding. Credit Union 1 is committed to being more than just your financial partner—we are here for you as a part of your community, standing by your side through this recovery.
Please stay safe, and do not hesitate to reach out if you need anything.
Best,
Todd R Gunderson
President & CEO, Credit Union 1