Rantoul

Extending my gratitude to Cindy E****, Sr. Legal Operations Specialist for her personal attention and guidance! I needed to make changes to my account/shares. Cindy was receptive, respectful and patiently responded to my questions during phone calls and via email. I did have one question/concern she could not help with regarding my request to remove a joint owner from savings but leave that pers...  See More

I have talked to several people at CU 1, and none of them made any sense about the conversion ...as they all gave me different answers to my questions EXCEPT kELLY DOCET!! She's the only one that explained to me in detail what to do on Sept. 3rd concerning the conversion. She has been a god-send to this old T******** ********* ***. retired lady!!! Thanks Kelly for ALL your help in answering ALL...  See More

I’m very satisfied with service I received from Raven & Shanee handling my loan. Professional & pleasant. Constant communication through the whole process. Thanks

This is a revision. I found out the website information about the high yield savings account is confusing. Miranda and Nelma were very friendly and correct in how they set up my high yield savings account with existing CU1 account money. Miranda and Nelma suggested I might like to open a high yield savings account, transferring money from lower yielding accounts. You can do it after putting in new...  See More

I really appreciate credit union 1 and Kristin Wyatt! Kristin was very attentive to all of my inquiries and directed me in becoming a credit union member. She even connected to other people within the organization to address other ventures I’m considering. She is very responsive and knowledgeable. She is the reason I’m moving accounts to credit 1

Easily, one of the best banking associations available. All the representatives are very professional, and friendly.

Candice welcome call was very pleasant! She was very kind and professional. She asked if I had any questions or concerns about CU1 and I asked a few questions and she answered them very well. I really the kindness that she showed over the phone and in her welcoming email that was sent to me. I know now that I made the right choice when it came to choosing CU1 has my new banking system

I had GREAT service at the Rantoul branch and with the help with Miranda and Kristin i was able to set up an account within 30 minutes.

Amanda was very knowledgeable and pleasant to work with as funds were transferred to purchase a CD

Nelma was exceptional with helping me open my account and made it easy and understandable

Miranda is super friendly and helpful. Fast service definitely recommend.

Miranda is very helpful and provides great service!

Miranda helped with my app and was very patient when it wasn’t working!

I have been a CU1 customer since September 1979. The current group of professionals in the Lombard branch, with a specific identification of Guadalupe V******, is a good as it gets in the banking business. To be honest a couple of years ago I considered ending my 45 year relationship with CU1. On review of what happened, I realized the issue WAS MY Fault!! CU1 has always been there for me and I en...  See More