We take your privacy and the security of the information about you seriously. Credit Union 1 is committed to keeping your private details private and
With chip-enabled debit and credit cards, a two-factor authenticated banking system, ongoing monitoring, and more, we’re helping keep your financial information secure. Here is more information about how you can protect your information and privacy.
Learn how we collect, share and maintain personal information – and our process for member opt-out requests.
State law gives California residents specific rights regarding their personal information, including additional control over how we share it.
Learn how we collect, use, share and protect information when you visit or use our online services.
Contact our Member Solutions Team immediately at 800.252.6950 or visit a CU1 branch.
If your Credit Union 1 Credit or Debit card has been lost or stolen, please call 800.252.6950 Monday — Friday, 7:00 am CST — 7:00 pm CST (5:00 am PST — 5:00 pm PST) as soon as possible to report it and request a new card. Credit cardholders may contact 844.700.1129 24/hours a day 7-days a week. Debit cardholders may contact 800.472.3272 24/hours a day 7-days a week.
If charges are made after your card has been stolen, please call our Member Solutions team at 800.252.6950 and we'll tell you how to file a claim.
Our monitoring service may call you to verify unusual activity on your card. These are legitimate calls.
Debit card unusual activity phone number: 877.253.8964
Credit card unusual activity phone number: 844.700.1129
For more information about identity theft, visit the Federal Trade Commission (FTC) Identity Theft website at consumer.ftc.gov or you can also call the FTC Identity Theft-Hotline at 1-877-IDTHEFT.