Purpose of This Policy
This SMS Privacy Policy outlines how Credit Union 1 ("we," "our," or "us") collects, uses, and protects your personal information when communicating with you via SMS. SMS communications are used exclusively for:
- Conversational purposes to assist with member-initiated inquiries.
- One-time verification codes (OTPs) to confirm your identity securely.
Information We Collect
We collect the following information in connection with SMS communications:
- Your phone number, provided when you initiate SMS conversations or request OTPs.
- SMS interaction details, such as timestamps, delivery confirmation, and message content (limited to service-related messages).
How We Use Your Information
We use SMS data strictly for:
- Responding to your inquiries and providing requested support.
- Sending one-time verification codes for secure authentication.
We do not use your phone number or SMS interactions for marketing, promotional messages, or other unrelated purposes.
Disclosure of Information
We do not sell, share, or disclose your phone number or SMS data to third parties, except:
- As required to comply with legal obligations.
- With service providers who assist in delivering secure SMS communications (e.g., SMS gateways or authentication platforms).
Security of Your Information
We protect your SMS-related data through:
- Secure transmission and encryption of OTPs and SMS messages.
- Limiting access to employees who need this information to assist you.
- Regular monitoring to ensure compliance with applicable regulations.
Your Rights
You may opt out of receiving SMS communications at any time by replying “STOP” to any of our messages or contacting us directly. Please note: opting out may affect your ability to receive OTPs or engage in SMS-based support.
Contact Information
For questions about this policy or to manage your preferences, contact us at:
- Phone: 800.252.6950
- Address: 450 E 22nd Street, Suite 250, Lombard, IL 60148
